Eat Good Spain (hereinafter referred to as "we," "us," or "the Company") respects the privacy of all individuals who use our website (www.eatgoodspain.com), mobile applications, participate in our events, or register for our services or online content (collectively referred to as "Services"). We are committed to ensuring that the personal information collected, transmitted, stored, and used is handled in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region (hereinafter referred to as "the Ordinance"). The term "personal information" carries the meaning as defined in the Ordinance. Please carefully review the following content to understand our Privacy Policy, which takes effect immediately.
1. Scope of the Privacy Policy
This Privacy Policy outlines how we collect, process, and use personally identifiable information when you use our Services. This policy does not apply to linked websites outside of our control, nor to individuals not commissioned or managed by us.
2. Collection, Processing, and Use of Personal Information
You are not required to provide personal information to browse or use our website or mobile applications. However, when you participate in our events, register for our Services, or access our online content, we may collect your personal information to provide you with the requested Services. You may refuse to provide personal information, but in such cases, we may be unable to provide the Services. By providing personal information, you agree to its use in accordance with this Privacy Policy.
Personal information collected by Eat Good Spain may be used for the following purposes:
Verifying your identity and any accounts you create.
Providing you with Services.
Conducting identity verification and/or credit checks.
Processing payment instructions or debt collection related to the Services.
Processing orders, issuing invoices, and fulfilling orders.
Direct marketing of our Services.
Direct marketing of products and services from our business partners.
Designing Services tailored to your needs.
Conducting market research, statistical analysis, and behavioral analysis.
Analyzing customer data and your shopping preferences.
Enabling you to participate in interactive features of our Services, such as identifying friends and sharing your shopping experiences with them.
Recommending our Services or products and services you may be interested in.
Customizing our website and content to suit your preferences.
Providing customer service.
Handling your complaints and account inquiries.
Preventing and deterring fraud.
Conducting audits.
Making disclosures as required by applicable laws, rules, and regulations.
Any other purposes directly related to the original purpose of collecting personal information.
The types of personal information we may collect include:
Personal and contact details, such as name, gender, date of birth, ID number, phone number, social media accounts, email address, residential address, mailing address, and/or billing address.
Business information, such as company name and job title.
Account details, such as the first and last four digits of credit card numbers or user account numbers.
Household income and personal interests.
IP address of your computer or mobile device, real-time location data, browser settings, browsing history, and/or other internet log data.
Phone numbers and email addresses from your contact list (when you use interactive features of our Services, with your consent and notification).
3. Confidentiality, Disclosure, and Security of Personal Information
Unless we have your written consent, Eat Good Spain will not trade your personal or contact information for profit. All personal information collected and held by us will be treated confidentially. However, we may disclose such information to the following parties (whether located in Hong Kong or overseas) if required by law, to provide Services, or to fulfill the original purpose of collection or directly related purposes:
Courts, law enforcement agencies, or other government, statutory, or regulatory authorities with jurisdiction.
Our affiliated companies, sellers, contractors, agents, or service providers involved in the sale, marketing, administration, or provision of goods/services.
Other persons bound by confidentiality obligations to us, including group companies, IT consultants, data processing contractors, auditors, accountants, or lawyers.
Banks, financial institutions, credit card issuers, or debt collection agencies.
Any questions, comments, suggestions, or information (excluding personal information) you transmit or post to our website or any part thereof will be considered voluntarily provided on a non-confidential and non-proprietary basis. We reserve the right to use, reproduce, disclose, transmit, publish, and/or post such information elsewhere, including but not limited to providing it to affiliated companies for purposes such as service development, promotion, or meeting customer needs.
We will make all reasonable efforts to ensure that personal information held by Eat Good Spain is stored in a secure and reliable manner. However, please understand that we cannot guarantee the absolute security of data transmission.
4. Transfer of Personal Information Outside Hong Kong
If necessary for operational purposes, we may transfer personal information outside the Hong Kong Special Administrative Region to achieve the purpose of collection or directly related purposes. Any such data transfers will comply with the provisions and constraints of the Ordinance.
5. Retention of Personal Information
Unless required by law to retain your personal information for a specific period, Eat Good Spain will only retain personal information for as long as necessary to fulfill the original purpose of collection or directly related purposes.
6. Direct Marketing
Eat Good Spain intends to use the personal information collected from you for direct marketing purposes, for which we require your consent. We may hold your name, phone number, contact address, social media accounts, product and service portfolio data, transaction patterns and behavior, browsing history, viewing habits, and personal interests. This information may be used for direct marketing of our Services and the products and services of our business partners or merchants in categories such as baby and maternity, beauty and health, electronics, fashion, food and beverages, home, lifestyle, sports, telecommunications, media, and entertainment that may interest you.
We may contact you via mail, phone, social media, SMS, text/image/video messages, fax, or email. If you do not wish to receive direct marketing communications, you can update your preferences at any time through your registered account or the unsubscribe link we provide. Upon receiving your notification, we will cease using your personal information for direct marketing purposes at no charge.
7. Use of Cookies
Cookies are small text files stored on your computer (or other electronic devices) when you access our website or mobile applications. We use cookies to:
Identify you when you browse our website or mobile applications.
Collect information about your preferences, viewing, and browsing behavior, online activities, and internet usage.
Track items in your shopping cart and assist with the checkout process.
Conduct research and statistical analysis to improve our Services and better understand visitor needs and interests.
Deliver advertisements tailored to your interests and enhance promotional and advertising campaigns for us, our business partners, and advertisers.
Improve the efficiency and experience of your online activities.
Enhance security measures.
Data collected via cookies may not include personal information. While we may collect information about your computer or device (e.g., IP address, browser settings, browsing history, or other internet log data), it may not identify you personally. When non-personal data is combined with personal data, we treat it as personal data for the purposes of this Privacy Policy. In some cases, we may collect personal information voluntarily provided through online forms or when you purchase goods or use Services on our website or mobile applications.
If you do not wish to allow cookies, you can adjust your internet browser or device settings. Disabling cookies may prevent you from using certain features of our website or mobile applications.
8. External Links
This Privacy Policy applies only to our website and mobile applications. Our website and applications may contain links to other websites or pages. When you access such links, such as clicking on advertiser banners, you leave our website or applications. Any personal or other information you provide to other entities after leaving our website or applications is outside our control. You bear all risks associated with accessing or using other websites.
9. Data Access and Deletion
Members can view their authorized name and email information at any time through their account on the Website, which is used solely for store membership and order details. Upon your request, we can delete or cease using your personal information through our contact channels.
10. Disclaimer
In the event of system failures or disruptions due to force majeure or other uncontrollable factors that prevent the completion of online transactions or result in the loss of information or records, the Website will not be liable. However, we will make reasonable efforts to assist with resolution and minimize potential financial losses for customers.
We may arrange transportation on behalf of customers, but our responsibility is limited to timely dispatch. In case of logistics or postal issues, we will assist with inquiries but will not be responsible for compensation beyond what is provided by the logistics or postal service. All inquiries and claims will be handled in accordance with the logistics or postal service's regulations. Customers may not request compensation before the completion of the full inquiry period. Customers are reminded to verify delivery addresses and recipient contact details to avoid delays. By shopping with us, you agree to this disclaimer.
11. Contact Us
For any inquiries regarding this Privacy Policy, please contact us at:
Email: eatgoodspain@gmail.com
WhatsApp: (+852) 9682 1450
In case of any disputes, the Company reserves the final decision and interpretation rights.
